All of our items are in high-demand and pretty exclusive, if we don’t say so ourselves.
Unfortunately, that means our order processing can take a little longer than expected.
All good things take time, but don’t worry, we’re here with you for every step along the way. Our small, hardworking team will work tirelessly to get the By Hannah Orval collection to you.
Processing and Delivery Time
Orders can take between 1-3 days to process after purchase. Once processing is complete customers can expect the below delivery and dispatch windows:
Australia
Express Shipping - Victoria only (Next business day) - $12
Standard Shipping - Victoria only (1-2 business days) - $9
Express Shipping - Nationwide (1-2 business days)- $17
Standard Shipping - Nationwide (2-3 business days) - $12
New Zealand
International Express (3-5 business days) - $16
International Standard (5-7 business days) - $12
UK & Ireland
International Express (7-10 business days) - $40
International Standard (12-15 business days) - $25
USA
International Express (7-10 business days) - $35
International Standard (12-15 business days) - $20
*International Orders are subject to customs clearance which may cause delays beyond the original delivery estimates. For duties and taxes, please note it is the customers responsibility to pay for this upon delivery.*
It’s worth it, we swear.
Returns
How do I return an item?
We are happy to accept returns on unworn items in their original condition (tags attached and unwashed) within 30 days of the shipping date. Unfortunately, we are not currently offering free returns, customers are solely responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.
By Hannah Orval does not offer exchanges. We ask that you return the item for a full refund excluding shipping fees and place a new order for your preferred item(s) at your earliest convenience.
Product Quality Issue
If you receive your product and it is damaged, you’ve received the wrong item, or something seems to be the fault of the manufacturer, please get in touch with us immediately at customerservice@byhannahorval.com so that we can help resolve the issue.
Refunds
Once our QA team has inspected your return, we will inform you via email if the refund was approved or not. If approved, you will be refunded automatically to your original method of payment. Please note depending on your bank this may take 10 to 15 business working days.