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Delivery & Returns

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Free shipping on orders

$80 AUD | $100 NZ | £150 GBP | $150 USD

Delivery Options


Free delivery over AU $80

Victoria only - Express - Next business day - AU $9

Victoria only - Standard - 1-2 business days - AU $12

Nationwide - Express - 1-2 business days - AU $12

Nationwide - Standard - 2-3 business days - AU $16

New Zealand

Free delivery over NZD $100

International Standard - 7-10 business days - NZD $14

International Express - 3-5 business days - NZD $18

UK & Ireland

Free delivery over £150

International Standard - 12-15 business days - GBP £15

International Express - 7-10 business days - GBP £24


Free delivery over USD $150

International Standard - 12-15 business days - USD $15

International Express - 7-10 business days - USD $26

Rest of World

International Standard - 20+ business days

International Express - 12-15 business days

Returns & Refunds

Do you offer free returns?

Unfortunately we do not offer free returns. We advise sending your return back to our warehouse via trackable post, this is important as we do not take responsibility for any items lost in the post and would hate to see you disappointed.

How do I return my online order?

We are happy to accept returns on unworn items in their original condition (tags attached and unwashed) within 30 days of the delivery date. Unfortunately, we are not currently offering free returns, customers are solely responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.

By Hannah Orval does not offer exchanges. We ask that you return the item for a full refund excluding shipping fees and place a new order for your preferred item(s) at your earliest convenience. 

How do I track my return?

Once received into our warehouse, we allow up to 7 days for our team to process your return. If there's any issues, our customer service queens will be sure to get in touch and notify you of any delays.

How soon will I get my refund?

Once we've received your return back in our warehouse, refunds will be processed and receipted to your account anywhere between 5-10 business days later.


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