Unfortunately we do not offer free returns. We advise sending your return back to our warehouse via trackable post, this is important as we do not take responsibility for any items lost in the post and would hate to see you disappointed.

We are happy to accept returns on unworn items in their original condition (tags attached and unwashed) within 30 days of the delivery date. Unfortunately, we are not currently offering free returns, customers are solely responsible to pay for the return of items. Please retain a copy of proof of tracked postage purchase.

By Hannah Orval does not offer exchanges. We ask that you return the item for a full refund excluding shipping fees and place a new order for your preferred item(s) at your earliest convenience. 

Once received into our warehouse, we allow up to 7 days for our team to process your return. If there's any issues, our customer service queens will be sure to get in touch and notify you of any delays.

Once we've received your return back in our warehouse, refunds will be processed and receipted to your account anywhere between 5-10 business days later.