Refund policy
Returns & Refunds
We want you to love your purchase from NIU Swim. If something’s not quite right, we’re here to help.
Return Eligibility
You can return any item within 30 days of the shipping date if it is:
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Unworn and unwashed
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In its original condition, with all tags attached
Please note:
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We do not cover return shipping costs. Customers are responsible for the return postage and must use a tracked service.
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Keep a copy of your tracking receipt for your records.
Return Address:
NIU Swim
c/o Storage King
15 Paradise Avenue
Miami QLD 4220
Australia
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply:
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Return your original purchase
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Place a new order for your preferred item(s) without delay to avoid your size selling out
Faulty Items
We thoroughly check each item prior to shipping. If your item arrives damaged, faulty, or incorrect, please contact us right away so we can fix it.
Email: niuswim@outlook.com
Refunds
Once your return is received and inspected, we’ll let you know whether your refund has been approved.
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If approved, your refund will be issued to your original payment method within 3 business days of receipt of your parcel
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Refunds may take 10–15 business days, depending on your bank or providers processing times
If you have any questions, don’t hesitate to reach out. We’re here to make things right